Forgetting your password can be frustrating, but resetting it is straightforward whether you're using the OKX app or web platform. This guide walks you through every step while prioritizing your account security.
Preparing for Password Reset
Before resetting your password:
- Ensure you're using the latest version of the OKX app (required for unauthenticated resets)
- Have your registered mobile number and email address accessible
- Note that password changes on new devices trigger 24-hour withdrawal limits for security
👉 Get the latest OKX app here for seamless password recovery.
Method 1: Updating Your OKX App (Unauthenticated)
Automatic Update
- Tap the profile icon (top-left corner)
- Select "About OKX"
- Choose "Check for Updates"
- Install any available updates
Alternative Download Methods
If automatic updates fail:
Smart Chat Assistance:
- Visit the Help Center
- Select "Online Communication"
- Type "App download"
- Receive download links for Android/iOS/PC
👉 Troubleshooting update issues with our step-by-step visual guide.
Method 2: App Password Reset
- Open OKX App → Enter mobile number
- Tap "Forgot password"
- Complete verification (SMS/email)
- Create new password meeting security requirements
- Confirm changes
Method 3: Web Platform Password Reset
- Visit OKX website → Click login
- Enter mobile number → "Forgot password"
Complete dual verification:
- SMS code → Email code
- Set new password
- Re-login on all devices
Note: Web users must verify through the mobile app for security reasons.
Security Protocols & Limitations
Password resets activate these protective measures:
- 🛡️ 24-hour withdrawal freeze
- 📵 Temporary C2C selling restrictions
- 🔒 Required re-authentication on all devices
Troubleshooting Common Issues
| Problem | Solution |
|---|---|
| Frequent attempts locked | Wait 1 hour before retrying |
| Missing SMS codes | Check spam folders → Whitelist OKX numbers |
| Page loading errors | Clear cache → Try different browser |
| Failed face recognition | Ensure proper lighting → Remove accessories |
FAQ Section
Q: Why can't I reset my password without updating the app?
A: Security protocols require the latest encryption standards only available in updated versions.
Q: How long do withdrawal limits last after password reset?
A: Exactly 24 hours from the password change time.
Q: Can I bypass email verification if my phone works?
A: No - we require multi-factor authentication for all password resets.
Q: What makes a strong OKX password?
A: We recommend 12+ characters with uppercase, numbers, and symbols.
For urgent assistance:
📧 Email: [email protected]
⏰ Support hours: 24/7 with <2 hour response times
Always verify you're on the official OKX platform before entering credentials. Bookmark our official login portal to prevent phishing risks.