1. What Should I Do If I Forget My Password?
If you forget your wallet password, the only way to reset it is by re-importing your seed phrase or private keys. Losing access to your wallet password means permanent loss of assets. For forgotten OKX account login passwords, visit the OKX support page for recovery steps.
👉 Learn more about password recovery
2. How Do I Reset My Wallet?
To reset your OKX Wallet:
- Open the wallet and navigate to Menu > Settings > Password.
- Select Reset Wallet.
Note: Resetting erases all seed phrases, private keys, and wallet data. You’ll need to re-enter your seed phrase or private key afterward to regain access.
3. How Can I Import a Wallet?
Follow these steps:
- Open OKX Wallet and select ▼ > Add Wallet > Import Wallet.
Choose your import method:
- Keyless wallet
- Cloud backup
- Seed phrase
- Private key
For detailed instructions, refer to the OKX Wallet guide.
4. Why Can’t I Find My Account After Importing a Seed Phrase?
Possible reasons:
- Incorrect seed phrase: Double-check the phrase.
- Derived account issue: Add a new account under the imported wallet to locate missing assets.
- Seed phrase origin: Ensure the phrase was generated in OKX Wallet; otherwise, use the original wallet app.
5. Why Backup Seed Phrases/Private Keys? How?
Backup is critical: Losing your seed phrase or private key means irreversible asset loss. To backup:
- Open Wallet Management in OKX Wallet.
- Select the target wallet > Seed Phrase or Cloud Backup.
6. Can I Delete My Account?
Blockchain accounts cannot be deleted, but you can remove them from your wallet:
- Seed phrase wallets: Delete and re-import the wallet.
- Private key wallets: Simply remove the wallet.
7. Why Can’t I Find a Specific Crypto?
To add custom tokens:
- Go to Manage Crypto > Custom Token.
- Enter the contract address and network.
8. How to Cancel/Replace a Pending Ethereum Transaction?
Navigate to More > History, locate the transaction, and select Cancel or Speed Up.
9. Do Failed Transactions Incur Network Fees?
Yes. Network fees apply regardless of transaction success, as resources are consumed during processing.
10. Can I Recover Funds Sent to the Wrong Address?
No. Blockchain transactions are irreversible. However:
- Contact the recipient platform if the address belongs to another service.
- For contract addresses, reach out to the project team.
11. How to Change OKX Wallet’s Language?
Go to Menu > Preferences > Language and select your desired option.
12. Where Can I Suggest New Features?
Submit feedback via:
- OKX Chatbot (Menu > Support > FAQ).
- Community forums (e.g., OKX Community).
FAQs
Q: Is OKX Wallet free to use?
A: Yes, but network fees (e.g., gas fees) apply for transactions.
Q: Can I use OKX Wallet without KYC?
A: Yes, for decentralized operations. Centralized services like trading require KYC.
Q: How do I update OKX Wallet?
A: Download updates from the official app store or OKX website.
👉 Explore OKX Wallet’s latest features
For more troubleshooting, visit the OKX Help Center.
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