Common Issues and Solutions
Transaction Problems
- Pending ETH Transactions: Learn how to handle stuck Ethereum transactions and expedite them.
- Pending BTC Transactions: Steps to resolve unconfirmed Bitcoin transactions.
- Incorrect Chain Transfers: What to do if you accidentally send BCH to a BTC address (or vice versa).
Private Key Management
- Exporting NEO-2 Private Keys: A step-by-step guide to retrieve your Neo legacy keys.
- Exporting YEC Private Keys: How to access your Ycash private keys.
- Exporting LSK Private Keys: Instructions for Litecoin private key export.
Wallet Functionality
- EOS Resource Management: How to borrow or buy resources for EOS transactions.
- Gas Adjustments: Set optimal gas limits/prices for Ethereum network operations.
- Metamask Integration: Import Atomic Wallet private keys into Metamask.
Account Issues
- Invalid Recovery Phrases: Troubleshoot when your 12-word phrase isn't accepted.
- Phantom Transactions: How to address unknown outgoing transfers.
- Account Deletion: Permanently remove your wallet account.
FAQ Section
❓ Why won't my Atomic Wallet accept my recovery phrase?
This typically occurs due to:
- Typographical errors
- Incorrect word order
- Using a phrase from another wallet type
Always verify each word and its sequence carefully.
❓ How long do BTC transactions stay pending?
Bitcoin transactions may remain unconfirmed for several hours during network congestion. You can:
- Wait for natural clearance
- Use Replace-by-Fee (RBF) if enabled
- Accelerate through service providers
❓ Are coin prices in Atomic Wallet real-time?
Prices refresh periodically but may temporarily differ from exchanges due to:
- API latency
- Market volatility
For accurate trading prices, check live market data.
❓ What happens if I send BCH to a BTC address?
These chains share address formats but are incompatible. While recovery is possible through:
- Private key extraction
- Transaction reconstruction
👉 Learn advanced recovery techniques for cross-chain transfers.
❓ How do I contact Atomic Wallet support?
For verified assistance:
- Use the in-app chat
- Email [email protected]
Avoid sharing private keys or recovery phrases with anyone.
Technical Notes
- NEO Migration: Atomic Wallet supports NEO3 migration from legacy addresses.
- KIN Issues: Special handling required due to blockchain migration.
- Resource Allocation: EOS accounts require RAM/CPU/NET for transactions.
👉 Explore EOS resource management to optimize your token operations.
Remember: Always keep your private keys secure and never share them through unverified channels.