Personal identity verification is categorized into three levels: Standard, Advanced, and Pro. The benefits and withdrawal limits vary between these tiers. This guide provides step-by-step instructions for completing identity verification at each level.
| Tier | Verification Requirements |
|---|---|
| Standard | Identity Assessment, Proof of Identity (POI) |
| Advanced | Proof of Address (POA) |
| Pro | Enhanced Due Diligence (EDD) |
Certain regions may require additional verification based on specific certification requirements. For detailed information about business verification, refer to the Business KYC FAQ.
Step-by-Step Guide to Personal KYC Verification
Step 1: Access the Verification Portal
Navigate to Profile Icon (top left) → Settings → Identity Verification or click Verify Now.
Step 2: Select Your Country of Residence
Choose the correct country, as this affects your verification process. Changes post-confirmation may require additional steps.
Proof of Identity (POI)
- Click Verify and select your nationality and residence country.
- Complete the facial recognition process and submit your identity document.
👉 Need help with facial recognition?
Note: If you encounter issues, ensure your documents meet requirements or wait 30 minutes before retrying. For unresolved problems, contact support.
Identity Assessment
Most users automatically pass after POI completion. Some may need to complete a questionnaire. Ensure all submitted details are accurate.
- Successful verification grants a verified badge and higher withdrawal limits.
- Failure disqualifies users from Standard-tier benefits.
Proof of Address (POA)
- Click Verify in the verification center.
- Submit a recent (≤3 months) utility bill, bank statement, or government-issued residency proof.
Note: POA submission requires prior Standard-tier completion.
Enhanced Due Diligence (EDD)
- Click Verify and submit the EDD questionnaire.
- Provide income proof documents.
In rare cases, additional documents may be requested post-EDD for withdrawals or fiat transactions.
FAQs
1. What documents are accepted for POI?
Government-issued IDs (passport, driver’s license) are typically required.
2. Why was my POA rejected?
Documents older than 3 months or non-official formats (e.g., handwritten bills) are invalid.
3. How long does EDD take?
Processing times vary; submit complete documentation to avoid delays.
Strictly follow your platform’s guidelines for document submission to ensure seamless verification.