Overview
XIAOMA's official online store offers diverse payment options for both domestic and international customers, ensuring a convenient shopping experience. Below are the available methods and related policies.
Payment Options
1. Credit Cards
Accepted Cards:
- Visa
- Mastercard
- American Express
- JCB
- Diners Club
- UnionPay
Note:
- Failed payments reserve items for 30 minutes.
- Transactions utilize 3D Secure authentication for enhanced security.
2. Digital Wallets
Supported Platforms:
- PayPal
- Alipay
- WeChat Pay
3. Bank Transfers
Japan (XIAOMA Ginza Store)
- Bank: Sumitomo Mitsui Banking Corp
- Branch: Tokyo Central (Code: 0009)
- Account: 9517739 (ASU BRAND)
- SWIFT: BOTKJPJT
Hong Kong
- Bank: HSBC
- Account: 817336589838 (ASU COMPANY LIMITED)
- FPS ID: 166644419
Singapore
- Bank: OCBC
- Account: 595 048950 001 (GINZAXIAOMA SG PTE. LTD.)
- SWIFT: OCBCSGSG
Notes:
- Customers bear transfer fees.
- Items are reserved upon payment confirmation.
4. Cryptocurrency
Accepted Coins:
- Bitcoin (BTC)
- Ethereum (ETH)
- Tether (USDT)
- USD Coin (USDC)
Fee: 3% transaction charge applies.
5. Cash on Delivery (Japan Only)
- Limit: Orders under ¥300,000.
- Courier: Sagawa Express.
Fees:
- ¥10,000 → ¥330
- ¥30,000 → ¥440
- ¥100,000 → ¥660
- ¥300,000 → ¥1,100
Policies
Customs & Import Taxes
- International shipments may incur customs fees, payable by the recipient.
- Japan imports attract ~13% tariffs; cancellations due to fees incur refund charges.
Payment Security
- 3D Secure adds a verification layer; contact your bank to enable it.
- Non-3D Secure cards may require extra validation.
Currency & Pricing
Prices default to the local currency of the warehouse country. Display options (JPY, USD, CNY, etc.) are estimates; actual charges apply in the original currency.
Shipping Fees
Free Shipping Thresholds:
- Japan: ¥100,000+
- Hong Kong: HKD 5,000+
- Singapore: SGD 900+
Carriers:
- Japan: Sagawa
- Singapore: Lalamove
- Hong Kong: SF Express
👉 Explore more about secure payments
FAQ
Q: What if my credit card payment fails?
A: Contact your bank immediately; orders expire after 1 day.
Q: Can I avoid cryptocurrency fees?
A: No—the 3% charge is mandatory for crypto transactions.
Q: How are customs fees calculated?
A: Rates vary by country; consult local customs authorities.
Q: Is 3D Secure mandatory?
A: No, but it reduces fraud risks. Non-3D Secure payments may face delays.
Q: What’s the deadline for bank transfers?
A: Complete within 24 hours to avoid order cancellation.