BlockBeats reported on December 19, 2022 that OKX experienced a trading service interruption due to a cloud service provider's机房故障 (data center outage). The platform has now fully recovered and resumed normal operations.
Incident Timeline and Resolution
- Outage Period: December 18, 11:00 AM to December 19, 2:50 AM (2022)
- Trading Resumed: December 19 at 2:50 AM
- Deposit/Withdrawal Services: Restored by noon December 19
The OKX technical team worked closely with their cloud provider to resolve the infrastructure issues promptly. "We regret any inconvenience caused to our users during this unexpected downtime," stated an OKX spokesperson.
Customer Compensation Plan
OKX has implemented a comprehensive compensation policy:
- Support team will proactively contact affected users
- Full reimbursement for verifiable platform-caused losses
- Transparent communication throughout the claims process
👉 Learn more about OKX's security protocols
Upcoming Multi-Cloud Strategy
To enhance system resilience, OKX will soon implement:
- Multi-cloud deployment of core services
- Real-time failover capabilities between providers
- Enhanced monitoring to prevent future disruptions
This strategic upgrade aims to achieve 99.99% uptime for all trading services.
FAQ: OKX Service Interruption
Q: How long was OKX offline?
A: Approximately 16 hours during December 18-19, 2022.
Q: When will my pending withdrawals process?
A: All pending transactions will complete by December 19 noon.
Q: What guarantees no future outages?
A: The upcoming multi-cloud architecture significantly reduces single-point-of-failure risks.
Q: How do I file a compensation claim?
A: Affected users will be contacted directly - no action required unless you haven't heard from support within 48 hours.
Q: Will this affect my open positions?
A: All positions remained intact during the outage with no forced liquidations.
Q: When does the multi-cloud upgrade complete?
A: Phase one implementation begins Q1 2023.
For institutional clients concerned about system stability, OKX offers dedicated infrastructure solutions with higher availability guarantees.