Frequently Asked Questions
What Is the Avalanche Card and How Does It Work?
The Avalanche Card is a crypto-backed Visa card that lets you spend USDC and AVAX seamlessly wherever Visa is accepted. Merchants receive payments just like with traditional credit cards.
Key Features:
- Supports USDC and AVAX as collateral
- Zero gas or conversion fees charged by Avalanche Card*
- Accepted globally (online/in-store)
- No credit check required
*Network gas fees may still apply.
How Do I Create an Account?
- Download the Avalanche Card app.
- Enter your phone number and follow onboarding steps.
- Complete KYC verification to unlock full features.
Once verified, your card is ready to use!
How Do I Verify My Identity?
Required for KYC:
- Full legal name
- Email & date of birth
- SSN/National ID number
- Valid government ID (passport, driver’s license)
- Real-time selfie for identity confirmation
Approval grants immediate access.
How Long Does KYC Take?
Most verifications complete instantly. Delays (up to 72 hours) occur if additional checks are needed. Contact support if unresolved.
What If My KYC Fails?
- Double-check document clarity/validity.
- Retake selfie with proper lighting.
- Reach out to support for assistance.
Why Is Identity Verification Required?
Mandatory for:
- Regulatory compliance
- Fraud prevention
- Account security
All data is encrypted for privacy.
What If My Account Isn’t Auto-Approved?
Manual reviews are rare. If triggered, expect an email with next steps within 72 hours. Follow up via 👉 support if needed.
Supported Countries
Available in:
- Select U.S. states
- Latin America & the Caribbean
Excludes: Cuba, Venezuela, Nicaragua, Russia, North Korea, Syria, Iran, Crimea, Luhansk, and Donetsk.
Expansion plans underway!
Physical Card Delivery Time
Cards typically arrive in 5–14 business days after approval.
How to Activate Your Card
- Open the Avalanche Card app.
- Tap "Activate Card" on the virtual card icon.
- Add to Apple Wallet or Google Wallet for instant use.
Where Can I Use My Card?
Works anywhere Visa is accepted—online stores, restaurants, travel bookings, etc.
Fee Structure
- FX Fees: 1%
- Monthly Fees: $0
- Virtual/Physical Card: Free
- Shipping: Free
Eligibility Requirements
- Age: 18+
- Residency: Supported U.S. states/Latin America/Caribbean
- Valid ID: Non-expired driver’s license/national ID
- SSN/National ID Number
P.O. boxes not supported.
FAQ Recap
Q: Can I use my card internationally?
A: Yes, wherever Visa is accepted.
Q: Is there a spending limit?
A: Limits depend on your collateral balance.
Q: How do I fund my card?
A: Deposit USDC or AVAX via the app.