Introduction
When accessing your account from a new device or after an extended period of inactivity, verification is required to ensure security. Available methods include mobile verification, email verification, and device authentication. Follow the prompts on your screen to complete the process.
If you encounter login issues, contact [email protected] for assistance.
Core Verification Methods
1. Facial Recognition Verification
To safeguard your account, face verification is mandatory for new device logins.
Requirements:
- Must be performed by the account’s registered ID holder.
- Ensure proper lighting and camera access.
- Follow on-screen instructions (blinking/nodding).
Troubleshooting:
✅ Update the OKX App to the latest version.
✅ Grant camera/photos permission to the app.
✅ Restart your device or switch networks (Wi-Fi to 4G/5G).
Still failing? Email your ID documents to support for manual review.
👉 Learn more about facial recognition errors
2. Device Authentication
Steps:
- Open OKX App on a trusted device (e.g., your iPhone).
- Approve the login request: "Allow this login".
- Enter the one-time security code from the new device into the old device.
3. Mobile Verification
Process:
- Receive an automated call on your registered number.
- Press 1 to approve or 2 to deny access.
- Click "I’ve completed verification" afterward.
Limits:
⏳ Max 5 call attempts per hour.
4. Email Verification
App Instructions:
- Click the verification link sent to your registered email.
- If the link fails, paste it into a mobile browser manually.
Web Note:
- Email auth is disabled; use device + mobile verification instead.
Critical Reminders
🔒 Account Security:
- Only the ID holder can access the account.
- Shared accounts risk permanent asset loss.
⏱️ Verification Rules:
- Codes expire in 60 seconds.
- Untrusted devices require re-login after 30 days of inactivity.
📲 App Downloads:
- Android: Direct APK link
- iOS: Search "OKX" on the App Store.
FAQs
Q1: Why does facial recognition fail repeatedly?
A: Ensure app permissions, network stability, and adequate lighting. Update the app if issues persist.
Q2: Can I skip device authentication?
A: No—this step prevents unauthorized access. Use a trusted device to approve new logins.
Q3: What if I exceed SMS/call limits?
A: Wait 1 hour or contact support via [email protected].
Q4: How long does email verification last?
A: Links are valid for 10 minutes. Refresh the email if expired.
👉 Need urgent help? Contact OKX support here
Pro Tip: Bookmark this guide for future reference!