Deposits
Q: How long does a cryptocurrency deposit usually take to arrive?
Deposit times vary by cryptocurrency due to different blockchain confirmation requirements. Here are some common examples:
- Litecoin (LTC): ~30 minutes (12 confirmations required)
- Ethereum (ETH): ~6 minutes (30 confirmations required)
- Bitcoin (BTC): ~30 minutes (6 confirmations required)
- NEO: ~6 minutes (30 confirmations required)
👉 Track your blockchain transaction status
Note: All cryptocurrency deposits require blockchain confirmation. If your deposit exceeds these estimated times, please contact support with your login email.
Q: What should I do if my deposit hasn't arrived?
Cryptocurrency transfers involve three stages:
- Initiation: The sending platform/wallet processes the transfer
- Blockchain confirmation: The network verifies the transaction
- Platform credit: After full confirmation, we process the deposit
If your transaction:
- Isn't fully confirmed: Please wait for blockchain completion
Is confirmed but not credited: Contact our support team with:
- Your account email
- Currency type
- TXID
- Screenshot of blockchain confirmation
- Screenshot showing missing credit
Withdrawals
Q: How can I check my withdrawal status?
After submitting a withdrawal request, you may see these statuses:
- Pending: Request submitted (may delay during high volume)
- Manual Review: Additional verification required
- Processing: System handling the transaction
- Completed: Funds successfully sent
👉 Learn about blockchain transaction speeds
Q: What if my withdrawal hasn't arrived?
Withdrawals involve three steps:
- Processing: We generate TXID within 30-60 minutes
- Blockchain confirmation: Check using the TXID's "View" link
- Recipient credit: The receiving platform deposits your funds
If:
No TXID after 6 hours: Contact support with:
- Your account email
- Currency type
- Amount withdrawn
FAQ Section
Why do deposits require confirmations?
Blockchain confirmations verify transaction validity and prevent double-spending.
Can I cancel a withdrawal?
Once processing begins, withdrawals cannot be canceled due to blockchain immutability.
What causes withdrawal delays?
Network congestion or manual review processes may extend processing times.
How do I find my transaction TXID?
Check your withdrawal history in the "Funds Management" section.
Are there minimum withdrawal amounts?
Yes, these vary by cryptocurrency to cover network fees.
What happens if I send to wrong address?
Cryptocurrency transactions are irreversible. Always verify addresses before sending.