Cryptocurrency Deposits and Withdrawals: Complete Guide

Introduction

Tiger International Platform supports 24/7 cryptocurrency deposits and withdrawals, except during system maintenance or force majeure events. To enable these features:

• Upgrade to version 9.3.3 or later.
• Open a securities account and activate cryptocurrency trading permissions.

📌 Transaction History Path:
Positions TAB → Virtual Assets → Deposit/Withdrawal Records

👉 Learn how to optimize crypto transactions

Supported Cryptocurrencies and Requirements

| Cryptocurrency | Network | Min Deposit | Deposit Fee | Min Withdrawal | Withdrawal Fee | KYC Required |
|---------------|---------|-------------|------------|---------------|---------------|-------------|
| BTC (Bitcoin) | BTC | 0.0002 BTC | 0 | 0.005 BTC | 0.0001 BTC | No |
| ETH (Ethereum)| ETH | 0.001 ETH | 0 | 0.05 ETH | 0.0009 ETH | No |
| USDT (Tether) | ETH | 10 USDT | 0 | 25 USDT | 3 USDT | Yes |

Deposit Process

Step-by-Step Instructions

1. Whitelist Address Verification:

   • A random minimum deposit amount is generated for first-time token deposits.
   • Successfully depositing this amount whitelists your address for future transactions.

   🔒 Whitelisted Address: A security measure requiring wallet ownership verification. Deposits from verified addresses are auto-credited.

2. Deposit Rules:

   • Each BTC deposit requires new whitelisting per regulatory requirements.
   • Funds must originate from personal wallets (platform transfers will fail).

⚠️ Common Deposit Issues:

• Below minimum deposit amount (non-refundable).
• Incorrect network usage (non-refundable).
• Deposits from exchange wallets.
• Unverified personal wallet addresses.

👉 Troubleshoot deposit errors

Refund Requests for Failed Deposits

1. Submit refund requests via the app. Funds return to the original payment method.
2. A handling fee applies for withdrawals after failed deposits:

| Cryptocurrency | Network | Refund Fee | Notes |
|---------------|---------|------------------|-----------------------|
| BTC | BTC | 0.0002 BTC | Non-refundable if < fee |
| ETH | ETH | 0.0018 ETH | |
| USDT | ETH | 6 USDT | |

❌ Refund Failures:

• Amount < refund fee.
• Platform wallet returns (contact support).

Withdrawal Process

Requirements

1. Whitelisted wallet addresses (unverified addresses need approval).
2. Fees and Limits:

| Cryptocurrency | Network | Min Withdrawal | Fee | KYC Required |
|---------------|---------|----------------|----------|-------------|
| BTC | BTC | 0.005 BTC | 0.0001 BTC | No |
| ETH | ETH | 0.05 ETH | 0.0009 ETH| No |
| USDT | ETH | 25 USDT | 3 USDT | Yes |

⚠️ Common Withdrawal Issues:

• Missing trading permissions.
• Invalid address format.
• Insufficient balance.
• Amount < network fee.

FAQs

1. Why is my deposit not credited?

Deposits may fail due to unverified addresses, incorrect networks, or insufficient amounts. Always check the transaction requirements.

2. How long do refunds take?

Refunds typically process within 3–5 business days, depending on network congestion.

3. Can I withdraw to an unverified wallet?

No. Withdrawals require pre-whitelisted addresses for security compliance.

👉 Explore advanced crypto strategies

This guide is for informational purposes only and does not constitute financial advice.

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