1. How to Increase Trading and Withdrawal Limits?
To raise your deposit and withdrawal limits, you must first complete identity verification. Different verification levels correspond to varying limits. Ensure your account is fully verified to access higher tiers.
2. Multiple Nationalities: Which One to Use for Verification?
For smoother verification, use the nationality legally tied to your identity documents (e.g., passport or ID card).
3. Why Can’t I Select a Voter ID as My Document?
Voter IDs may not be supported in your country for verification. If you believe it should be valid, contact customer support for assistance.
4. What Counts as a Government-Issued ID?
Accepted documents include:
- Passports
- National ID cards
- Driver’s licenses (where legally recognized as ID)
👉 Learn more about supported documents
5. Why Is a Residential Address Required?
Regulatory compliance mandates address verification to:
- Confirm your identity.
- Enhance account security.
6. Age Restriction: Why Must Users Be 18+?
Local laws require users to be at least 18 years old to access financial services.
7. Why Submit a Selfie for Verification?
Selfies are compared with ID photos to prevent fraud. All images are encrypted and stored securely.
8. Accepted Proof-of-Address Documents
Valid documents include:
- Utility bills (≤3 months old; e.g., water, electricity).
- Bank statements (≤3 months).
- Government-issued IDs showing your address.
9. Can Mail/Packages Verify My Address?
No. Only the documents listed above are accepted.
FAQ Section
Q: How long does verification take?
A: Typically 24–48 hours. Delays may occur if documents are unclear.
Q: Can I use a PO Box address?
A: No. A physical residential address is required.
Q: What if my ID expires soon?
A: Renew it and resubmit for uninterrupted service.
Q: Is my data shared with third parties?
A: Never. Data is stored under strict GDPR-like protocols.
Q: Why was my document rejected?
A: Common reasons: blurry photos, expired IDs, or mismatched details.
👉 Need help? Contact support here