Completing identity verification unlocks essential trading permissions on OKX. Unverified users cannot deposit/withdraw funds or use C2C trading services. Follow this step-by-step guide for seamless KYC completion.
Step-by-Step Identity Verification Process
1. Initiating Identity Verification
- Open the OKX app and navigate to:
Profile Icon (Top Left) → [Profile & Settings] → [Personal Details] → [Identity Verification] Tap [Verify Now] and upload required documents:
- High-quality images of your ID (front/back for national IDs)
- Live facial recognition scan
- Complete the real-name authentication as prompted
👉 Get started with OKX verification now
2. Completing Video Authentication
For C2C trading verification:
- Go to: App Home → [Buy Crypto] → [C2C Trading]
- Access: [My Account] → [Video Verification] → [Start Recording]
Follow these recording guidelines:
- Enable microphone and camera (no headphones)
- Listen to system prompts (no need to repeat)
- Answer "Yes" after the tone when prompted
Note: Both verification processes must be completed via the OKX mobile app.
Troubleshooting Common Verification Issues
Q1: What if my verification fails?
A: First attempt these solutions:
- Retry video recording in optimal lighting
- Double-check document clarity and expiration dates
- Ensure personal details match ID documents exactly
For persistent issues, contact OKX support via:
👉 OKX Customer Service Portal
Q2: Why can't I start verification?
A: Typical causes include:
- Unstable internet connection
- App permissions not enabled
- Outdated app version
Try these fixes:
- Restart your device
- Update the OKX app
- Clear app cache/data
Key Benefits of Completing OKX KYC
- Full access to crypto trading features
- Higher security for your assets
- Increased transaction limits
- Priority customer support
Pro Tip: Complete verification during off-peak hours (UTC+8 2-5 AM) for faster processing.
Frequently Asked Questions
How long does KYC approval take?
Most verifications complete within 2 hours, but complex cases may take 24-48 hours.
Can I use a passport for verification?
Yes! OKX accepts government-issued passports from supported countries.
Is KYC mandatory for all OKX services?
Basic trading requires Level 1 verification. Higher trading limits need additional documentation.
Remember: OKX never requests sensitive information via email or third-party links. Always verify through official app channels.