Buyer's Dispute Scenarios
1. Order Cancellation After Payment
- Scenario: Payment completed but order canceled due to expired payment window or buyer error.
- Resolution: OKX support contacts seller for refund.
- Penalty: Uncooperative sellers risk account suspension.
2. Incorrect Payment Amount
- Overpayment: Partial refund arranged for excess amount.
- Process: Evidence reviewed via dispute system.
- Note: OKX not liable if seller refuses refund.
3. Delayed Crypto Release by Seller
- Instant Payments: Seller must release within 15 minutes.
- Non-Instant Payments: 2-5 working days based on region.
- Failure to Act: Payment deemed received; crypto released manually.
4. Seller Refusal to Release Crypto
- Conditions: Applies when buyer paid correctly from verified account.
- Exclusion: Abnormally low prices (-10% market price).
- Large Orders: >$1,000 allowed ±5% variance.
5. Sensitive Payment Remarks
- Examples: Mentioning "BTC," "OKX," or "P2P" in transfer notes.
- Action: Seller must release crypto or refund (buyer covers fees).
6. Offensive Language Policy
- Platform Ban: Includes chats, comments, and support interactions.
- Consequence: Account suspension after repeated violations.
Seller's Dispute Scenarios
1. False Payment Claims
- Proof Required: Untampered payment confirmation from buyer.
- Pattern Penalty: 3+ cancellations trigger trading suspension.
2. Mismatched Payment Details
- Wrong Account: No refund guarantee; buyer suspended 30 days.
- Name Mismatch: 15-day P2P ban + full refund required.
- Underpayment: Buyer must complete payment or refund issued.
3. Unconfirmed Payment Releases
- Seller Responsibility: Must verify payment before releasing crypto.
- Limitation: OKX cannot recover funds after release.
4. Offensive Language
- Uniform Policy: Same penalties as buyer violations.
Prohibited Behaviors
- Fraudulent activities
- False disputes
- Off-platform trading attempts
- Hidden fees post-order creation
👉 Learn how OKX protects P2P traders
Key Policies
- Evidence-Based Resolution: Disputes require documented proof.
- Timeliness: Response deadlines enforced.
- Accountability: Users must cooperate during investigations.
FAQ Section
Q: What if the seller disappears after payment?
A: OKX will attempt contact for 12 hours before manual crypto release (buyer disputes only).
Q: Can I negotiate prices after payment?
A: No. Orders are binding except for ±10% price errors (5% for >$1,000).
Q: How long do refunds take?
A: Typically 3-5 business days, depending on payment method.
Q: What constitutes "offensive language"?
A: Threats, slurs, or harassment in any platform communication.
👉 Explore OKX's P2P trading safeguards
Disclaimer
- OKX may suspend services to bad-faith users.
- Digital assets carry high risk; OKX provides no investment advice.
- Consult professionals for legal/tax guidance.