Identity verification (KYC) is a mandatory process for accessing full platform features on BTSE. This guide covers personal and enterprise verification requirements with optimized approval rates.
Verification Requirements by Account Type
Personal Users
Prepare these documents before starting:
- Government-issued ID: Passport, driver's license, or national ID (clear photo showing all corners)
- Proof of address: Bank statement, utility bill, or credit card statement (≤3 months old)
- Active mobile number: For OTP authentication
- Selfie: Clear photo holding your ID (when prompted)
Enterprise Users
Required corporate documents:
- Company registration certificate
- Business license
- List of directors
- Directors' address proofs
- Directors' passport photos
- Directors' ID-held selfies
- Verified mobile number
Step-by-Step Submission Process
- Access verification portal:
Log in → Username → Account → Verification Select account type:
- Individual: Click "Personal User" → "Continue"
- Business: Click "Enterprise User" → "Continue"
Upload documents:
- Ensure all images are clear, unedited, and show complete documents
- Follow on-screen formatting guidelines
- Mobile verification:
Enter phone number → Verify via SMS OTP - Final submission:
Review all materials → Click "Submit"
👉 BTSE's enhanced security protocols require completed KYC for fiat deposits and higher withdrawal limits.
Approval Timeline & Notifications
- Typical processing: 24-48 hours
- Delays possible during high volume periods
- Email confirmation upon successful verification
Top Approval Tips
- Photograph IDs against neutral backgrounds
- Avoid glare/cut-off edges in document scans
- Match all names across submitted documents
FAQ Section
Why was my verification rejected?
Common reasons include:
- Regional restrictions (use localized platforms for Lithuania/Liechtenstein)
- Maximum attempt limit (3 submissions allowed)
- Sanctioned jurisdictions
- Incorrect mobile OTP validation
What are mobile verification requirements?
You must:
- Provide a valid, accessible number
- Complete OTP authentication
- Wait 24 hours if max attempts reached
Can I resubmit after rejection?
Yes, but only:
- 3 total attempts (includes all levels)
- Contact support if all attempts fail
👉 Need urgent assistance? BTSE's multilingual support team handles complex verification cases within 24 business hours.
Troubleshooting
For persistent issues:
- Clear browser cache before resubmitting
- Try alternative document types (e.g., passport instead of driver's license)
- Ensure uploaded files meet size/format requirements (JPG/PNG under 5MB)