On Saturday evening around 10 p.m. ET, Alibaba Cloud's Hong Kong IDC Zone C server experienced a significant outage lasting nearly seven hours. The downtime disrupted services for multiple platforms, including cryptocurrency exchange OKX, leaving investors unable to complete transactions and raising concerns about potential losses.
Service Outage Details
- Duration: Approximately 7 hours (from 10 p.m. ET Saturday until recovery).
- Impact: Delayed transactions, withdrawal/deposit halts, and erroneous $0 balance displays for some OKX users.
- Cause: Hardware failure at Alibaba Cloud’s Hong Kong data center.
OKX confirmed it was collaborating with Alibaba Cloud to resolve the issue, though users reported mid-process transaction freezes. Blockchain data verified that OKX executed zero transactions during the outage window.
Alibaba Cloud’s Infrastructure
Alibaba Cloud’s Hong Kong server has operated three availability zones since 2014. The company acknowledged the outage in a formal statement and prioritized restoration efforts.
Avalanche’s Partnership with Alibaba Cloud
Earlier in December, Avalanche blockchain partnered with Alibaba Cloud to support its Node-as-a-Service (NaaS) infrastructure. Key highlights:
- Goal: Launch validator nodes on Avalanche’s public blockchain platform across Asia.
- Benefit: Developers leverage Alibaba Cloud’s plug-and-play infrastructure for validator creation.
- Stats: Avalanche hosts 1,200+ validators, processing 2 million daily transactions.
Investor Concerns
Multiple users reported:
- Frozen mid-transaction agreements.
- Fears of financial losses due to delayed trades.
- Temporary inability to access funds.
👉 Stay updated on OKX’s service status
FAQ
Q: How long did the Alibaba Cloud outage last?
A: Nearly 7 hours, from 10 p.m. ET Saturday until recovery.
Q: Could users withdraw/deposit funds during the outage?
A: No—OKX temporarily disabled these functions.
Q: Did OKX process any transactions during the downtime?
A: Blockchain data confirms zero transactions occurred.
Q: What caused the outage?
A: A hardware failure at Alibaba Cloud’s Hong Kong data center.
Q: How does Alibaba Cloud support Avalanche?
A: By powering validator nodes via its Node-as-a-Service infrastructure.
Q: Were account balances affected?
A: Some users saw false $0 displays, though funds were intact.