Summary
When engaging in C2C (Customer-to-Customer) trading, ensure your app is updated to the latest version and that you've completed identity verification. The payment/deposit bank card must be under the verified user's name.
Note that buying cryptocurrency via C2C may trigger the T+N security mechanism, where the platform's risk control system evaluates your transaction behavior and may impose restrictions (1, 3, or 7 days) on selling/withdrawals. If you wish to avoid locked orders, you may cancel and repurchase.
Key Considerations Before Trading
- Identity Verification: Mandatory for all transactions.
- Payment Methods: Must match the seller's requirements.
- Security Checks: Always confirm payments via bank/transaction records, not SMS.
How to Buy Crypto via C2C
Mobile App Steps:
- Navigate to 【C2C Buy】 > 【Purchase】 and select a merchant.
- Enter the amount, verify the seller's payment method/duration, and click 【Zero-Fee Purchase】.
- Pay the seller using the provided details, then click 【I’ve Paid】 and confirm transfer. Await coin release.
Web Platform Steps:
- Go to 【Buy Crypto】 > 【C2C】 > 【Purchase】.
- Choose a merchant, input amount/quantity, select payment method, and confirm order.
- Complete payment and notify the seller via 【I’ve Transferred】.
👉 Maximize your C2C trading efficiency
How to Sell Crypto via C2C
Mobile App Steps:
- Select 【C2C Buy】 > 【Sell】 and pick a merchant.
- Enter sale amount, choose收款方式, and click 【Zero-Fee Sell】.
- Confirm details and await buyer payment. Verify receipt via bank/支付宝 before releasing coins.
Web Platform Steps:
- Click 【Buy Crypto】 > 【C2C】 > 【Sell】.
- Input sale details, select收款方式, and confirm. The platform auto-matches buyers.
- Communicate via chat, confirm payment receipt, then release assets.
Critical Reminders
| Do’s and Don’ts |
|---|
| 1. Always verify payments via official bank/支付宝 records—never trust SMS. |
| 2. Confirm the payer’s实名 matches the order. Dispute非实名 payments immediately. |
| 3. Platform-certified merchants may accept non-实名 payments securely. |
| 4. Dispute if coins are released without payment confirmation. |
| 5. Double-check payment details in the order/chat to avoid errors. |
FAQ
Q: What if I accidentally release coins without receiving payment?
A: File a dispute via platform客服 or use the申诉 button in your order.
Q: How long does the T+N mechanism restrict accounts?
A: Depending on risk assessment, locks last 1–7 days (see order page).
Q: Are non-实名 payments safe?
A: Yes, if the merchant is platform-certified. Always verify their status.
Q: Can I cancel a locked buy order?
A: Yes—decline further action and repurchase a new order.