Introduction
OKEx is a leading global digital asset trading platform committed to providing secure and reliable trading services. If you need to update or replace the bank card linked to your OKEx account, follow this step-by-step guide to ensure a smooth transition.
Step-by-Step Guide to Changing Your Bound Bank Card
1. Log In to Your OKEx Account
- Access your account via the official OKEx website or mobile app.
- Navigate to the "Assets" section and select "Fiat & Spot."
2. Locate Your Bound Bank Card
- Under the "Payment Methods" tab, find the currently linked bank card.
- Click "Manage" or "Edit" to proceed with changes.
3. Remove the Existing Bank Card
- Select the card you wish to replace and choose "Unbind" or "Remove."
- Confirm the action via email/SMS verification if prompted.
4. Add a New Bank Card
- Click "Add New Card" and enter the details of your replacement bank card.
- Ensure the name on the card matches your OKEx account verification documents.
5. Complete Verification
- Submit any required proof (e.g., bank statement or ID) for card ownership verification.
- Wait for confirmation (typically 1–3 business days).
Key Considerations
- Security: OKEx employs advanced encryption to protect your financial data.
- Compatibility: Only cards issued in supported regions can be bound.
- Limitations: Some cards may have daily/monthly transaction limits.
👉 Learn more about OKEx’s payment policies
FAQ
Q1: Can I bind multiple bank cards to my OKEx account?
A: Currently, OKEx supports only one active bank card per account.
Q2: Why is my new card not being accepted?
A: Ensure the card is issued in a supported country/region and isn’t prepaid or virtual.
Q3: How long does verification take?
A: Typically 24–72 hours, depending on your bank’s processing time.
Q4: Is there a fee for changing my bound card?
A: No, OKEx does not charge for this service, but your bank might.
Conclusion
Updating your bank card on OKEx is a straightforward process designed for user convenience. Always verify card compatibility and keep security measures in mind.
For further assistance, visit 👉 OKEx’s official support page.
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