Upgrade Completion Notice
The futures database upgrade was successfully completed at 22:05 (HKT) on September 5, 2018. All futures trading services have resumed normal operation. We appreciate your patience and support during this period.
👉 Explore enhanced futures trading now
Scheduled System Downtime
A critical system upgrade was performed from 21:41 (HKT) on September 5, 2018, lasting approximately 30 minutes. During this period:
- Futures trading (via web & API) was suspended.
- Margin adjustments and order placements were temporarily unavailable.
A follow-up announcement confirmed the upgrade’s completion. For issues, customers were advised to contact support.
Upgrade Postponement Announcement
Due to heightened market volatility, the originally planned database upgrade was postponed to 21:30 (HKT) on September 5, 2018. Users were reminded to:
- Adjust margins proactively.
- Close positions if necessary to mitigate volatility risks.
Initial Upgrade Plan
Objective
Enhance futures trading performance, including API efficiency and system stability.
Details
- Time: 20:00–20:30 (HKT), September 5, 2018 (extended to ~1 hour if needed).
- Impact: All futures operations (orders, margin adjustments) were paused.
- Unaffected Services: C2C trading and token markets operated normally.
User Preparations
- Increase position margins beforehand.
- Close risky positions to avoid liquidation.
Long-Term Upgrades
Four phased upgrades were planned to optimize:
- API execution speed.
- System reliability.
- Trading fee reductions (effective September 7, 2018).
👉 Discover lower fees and faster trading
Revised Fee Structure
Post-upgrade, OKX reduced fees to improve liquidity:
- Effective Date: 00:00 (HKT), September 7, 2018.
- Coverage: Futures and token trading.
Exact fee schedules were shared separately.
FAQ Section
1. Why was the upgrade postponed?
- Market volatility necessitated a delay to ensure user safety.
2. Could users trade during the downtime?
- No. All futures-related actions were blocked temporarily.
3. Were spot markets affected?
- No. C2C and token trading continued uninterrupted.
4. How did the upgrade benefit users?
- Faster API execution and lower fees post-upgrade.
5. Were advance warnings provided?
- Yes. Multiple announcements detailed timing and preparations.
6. Where could users get help?
- Via OKX’s Support Center or ticketing system.
For further queries, contact OKX customer service.